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James Tucker, CEO of Twenty7tec, says by combining accessible technology, clear communication and timely personal advice, firms can give younger clients the convenience they expect without losing the human support they still value.

Jake Sandford, head of data and analytics at Smart Money People, says by grouping negative comments into themes such as communication, customer service or the process, you can quickly identify recurring pain points and understand the context behind a decline in NPS.

Sebastian Murphy, group director at JLM Mortgage Services, says Burnham may have ruled out major property tax reform in the short term, but he should not mistake that for a reason to do nothing until every detail of any long-term system has been decided.

Grant Seaton, head of intermediary lending at Cumberland Building Society, says Making Tax Digital may have been introduced as a change to tax reporting, but its biggest impact could be on the way landlords manage their businesses.

Gareth Perry, co-owner and managing director of Databroker, says when building an introducer network the aim isn’t to know more property professionals – it’s to be known by the right professionals when the right client situation appears.

Emily Brand, head of family law at Boodle Hatfield LLP, explores the significant impact proposed cohabitation reforms could have on financial advisers, their relationship with clients and coordination with legal experts.

We spoke to Christopher Blewitt, head of mortgage distribution at Darlington Building Society, about why the Society has introduced ‘Confidence in Every Case’, what brokers are really looking for from lenders today, and why consistency, honesty and reliability have become just as valuable as competitive pricing.

We spoke to Melanie Merchant, client account manager in the high net worth and specialist property team at OSB Group, about her role, how it differs from a traditional BDM position, and how client needs are evolving in a more complex market.

Paul Huxter, head of intermediary sales and distribution at West One, reflects on the opportunities that remain for smaller landlords despite the Renters’ Rights Act and other recent legislative changes – and how brokers can provide value for smaller landlords in a professionalising market.

Simon Chapman, group head of marketing at Vida Bank, explores why lending into or in retirement is increasingly becoming a mainstream consideration rather than a specialist niche.