
We spoke to Melanie Merchant, client account manager in the high net worth and specialist property team at OSB Group, about her role, how it differs from a traditional BDM position, and how client needs are evolving in a more complex market.

UK Property & Short-Term Finance Insights

We spoke to Melanie Merchant, client account manager in the high net worth and specialist property team at OSB Group, about her role, how it differs from a traditional BDM position, and how client needs are evolving in a more complex market.

Gareth Perry, co-owner and managing director of Databroker, says when building an introducer network the aim isn’t to know more property professionals – it’s to be known by the right professionals when the right client situation appears.

James Tucker, CEO of Twenty7tec, says by combining accessible technology, clear communication and timely personal advice, firms can give younger clients the convenience they expect without losing the human support they still value.

Simon Chapman, group head of marketing at Vida Bank, explores why lending into or in retirement is increasingly becoming a mainstream consideration rather than a specialist niche.

In the latest of his ‘Mythbusting’ series with Financial Reporter, Harpal Singh, CEO at conveybuddy, says over the last two years, technology has improved, integration has become increasingly important, client expectations have risen and the pressure to make buying and selling property quicker and more transparent has intensified.

Martin Sims, distribution director at Molo Finance, explores why a period of slower house price growth can give investors the chance to focus more on the basics.

Gemma McCall, co-founder and CEO of Culture Shift, argues that by the time someone makes a formal report, it’s often already too late – the real value is in using reporting data to spot and stamp out bad behaviour before it gets that far.

Ash Borland, mortgage business coach at Ash Borland Consulting, explains why the best advisers understand that their role is to make sure the client sees the full picture from the start, not have half of it dropped on them at the end.

John Goodall, CEO of Landbay, says advisers should look through existing client banks now, identify which landlord deals are coming towards maturity and begin those conversations early enough to consider the full range of available options, rather than allowing the mortgage expiry date to dictate the timetable.

Matt Meecham, director at Check, says income, expenditure and other financial activity can be just as important as knowing what appears on a credit report.