House prices grew by 0.2% in August in what is being described as a ‘subdued’ property market by Nationwide.
The post House prices inch up in August but market remains ‘subdued’ appeared first on what MORTGAGE.
Why is my Net Promoter Score declining? Understanding what's really driving your NPS – Part 1
Jake Sandford, head of data and analytics at Smart Money People, says that although an NPS measures how customers feel about their overall experience with your business, it’s only one metric.
"The importance of branding is to always be yourself": Rosalia Lazzara-Tilley
Rosalia Lazzara-Tilley, CEO & founder of Manuka Media and SAAS founder of MyMoby.ai, shares her journey in brand building, the importance of managing social media, and her thoughts on how to achieve greater gender equity in today’s financial services.
When culture, not compliance, shapes bereavement support
Mark Wood, chairman of Everest Funeral Concierge UK, explores the FCA’s review into how investment platforms, advisers and wealth managers support bereaved customers and why its lens may prove too narrow.
Why Making Tax Digital is about more than compliance
Grant Seaton, head of intermediary lending at Cumberland Building Society, says Making Tax Digital may have been introduced as a change to tax reporting, but its biggest impact could be on the way landlords manage their businesses.
Cohabitation reforms: what advisers need to know
Emily Brand, head of family law at Boodle Hatfield LLP, explores the significant impact proposed cohabitation reforms could have on financial advisers, their relationship with clients and coordination with legal experts.
Why is my Net Promoter Score declining? Turning insight into action – Part 2
Jake Sandford, head of data and analytics at Smart Money People, says by grouping negative comments into themes such as communication, customer service or the process, you can quickly identify recurring pain points and understand the context behind a decline in NPS.
A better way for mortgage brokers to build introducer networks
Gareth Perry, co-owner and managing director of Databroker, says when building an introducer network the aim isn’t to know more property professionals – it’s to be known by the right professionals when the right client situation appears.
Why we believe 'Next Chapter Lending' is becoming central to the future of home ownership
Simon Chapman, group head of marketing at Vida Bank, explores why lending into or in retirement is increasingly becoming a mainstream consideration rather than a specialist niche.
Smaller landlords still have opportunity post-Renters’ Rights Act
Paul Huxter, head of intermediary sales and distribution at West One, reflects on the opportunities that remain for smaller landlords despite the Renters’ Rights Act and other recent legislative changes – and how brokers can provide value for smaller landlords in a professionalising market.