MIT Live: Technology must not replace the human touch in mortgages

Human interaction should remain at the heart of the mortgage process despite advances in AI and technology, futurist Tom Cheesewright told the audience of MIT Live 2026. Cheesewright said technology will play an increasingly important role in the mortgage market, helping businesses speed up innovation…

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MIT Live: Brokers’ use of ChatGPT ‘colossal disaster waiting to happen’

Brokers’ use of free AI tools such as ChatGPT presents a “colossal disaster waiting to happen, Instamo founder Freddie Savundra warned in a panel debate this morning. Speaking at MIT Live 2026, Savundra said that rather than waiting for upgrades to their customer relationship management…

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MIT Live: Mortgage firms urged to put business needs at the heart of AI adoption

Mortgage businesses must focus on customer outcomes, governance and end-to-end processes when adopting artificial intelligence (AI), industry leaders told delegates at MIT Live 2026. Speaking during a joint case study session, The Decision to Depend on AI, Jamie Lawless, co-founder and chief executive of LendWell,…

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