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Paul Huxter, head of intermediary sales and distribution at West One, reflects on the opportunities that remain for smaller landlords despite the Renters’ Rights Act and other recent legislative changes – and how brokers can provide value for smaller landlords in a professionalising market.

Jake Sandford, head of data and analytics at Smart Money People, says by grouping negative comments into themes such as communication, customer service or the process, you can quickly identify recurring pain points and understand the context behind a decline in NPS.

James Tucker, CEO of Twenty7tec, says by combining accessible technology, clear communication and timely personal advice, firms can give younger clients the convenience they expect without losing the human support they still value.

Emily Brand, head of family law at Boodle Hatfield LLP, explores the significant impact proposed cohabitation reforms could have on financial advisers, their relationship with clients and coordination with legal experts.

Matt Meecham, director at Check, says income, expenditure and other financial activity can be just as important as knowing what appears on a credit report.

In the latest of his ‘Mythbusting’ series with Financial Reporter, Harpal Singh, CEO at conveybuddy, says over the last two years, technology has improved, integration has become increasingly important, client expectations have risen and the pressure to make buying and selling property quicker and more transparent has intensified.

Gemma McCall, co-founder and CEO of Culture Shift, argues that by the time someone makes a formal report, it’s often already too late – the real value is in using reporting data to spot and stamp out bad behaviour before it gets that far.

Conor McDermott, director of SME lending at LHV Bank, explains how two borrowers might be looking at very similar buildings, but if one has a clear strategy to improve the asset and the other doesn’t, they’re no longer asking a lender to support the same opportunity.

Martin Sims, distribution director at Molo Finance, explores why a period of slower house price growth can give investors the chance to focus more on the basics.

John Goodall, CEO of Landbay, says advisers should look through existing client banks now, identify which landlord deals are coming towards maturity and begin those conversations early enough to consider the full range of available options, rather than allowing the mortgage expiry date to dictate the timetable.