MIT Live: Mortgage firms urged to put business needs at the heart of AI adoption

Mortgage businesses must focus on customer outcomes, governance and end-to-end processes when adopting artificial intelligence (AI), industry leaders told delegates at MIT Live 2026. Speaking during a joint case study session, The Decision to Depend on AI, Jamie Lawless, co-founder and chief executive of LendWell,…

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MIT Live: Brokers’ use of ChatGPT ‘colossal disaster waiting to happen’

Brokers’ use of free AI tools such as ChatGPT presents a “colossal disaster waiting to happen, Instamo founder Freddie Savundra warned in a panel debate this morning. Speaking at MIT Live 2026, Savundra said that rather than waiting for upgrades to their customer relationship management…

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MIT Live: Beware ‘heroin salesman’ AI tactics, firms are warned

Mortgage firms risk becoming hooked on artificial intelligence (AI) tools before finding themselves exposed to rising costs, a roundtable at Mortgage Strategy’s MIT Live 2026 has heard. One attendee compared the business model behind AI to that of “a heroin salesman”, warning that providers could…

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