Should you overpay your mortgage and if so, by how much? This is the question mortgage expert Darren Polson is tackling in this week’s Ask the Expert
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Coventry offers enhanced borrowing to first-time buyers
Coventry Building Society is reaching out to more first-time buyer customers by offering higher mortgage borrowing to those stepping onto the property ladder.
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Barclays to launch ‘fast-track’ five-day remortgage for switchers
Barclays is launching a ‘fast-track’ remortgaging service which could see customers receiving an offer within 24 hours and completing within five days.
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Why is my Net Promoter Score declining? Understanding what's really driving your NPS – Part 1
Jake Sandford, head of data and analytics at Smart Money People, says that although an NPS measures how customers feel about their overall experience with your business, it’s only one metric.
When culture, not compliance, shapes bereavement support
Mark Wood, chairman of Everest Funeral Concierge UK, explores the FCA’s review into how investment platforms, advisers and wealth managers support bereaved customers and why its lens may prove too narrow.
"The importance of branding is to always be yourself": Rosalia Lazzara-Tilley
Rosalia Lazzara-Tilley, CEO & founder of Manuka Media and SAAS founder of MyMoby.ai, shares her journey in brand building, the importance of managing social media, and her thoughts on how to achieve greater gender equity in today’s financial services.
Smaller landlords still have opportunity post-Renters’ Rights Act
Paul Huxter, head of intermediary sales and distribution at West One, reflects on the opportunities that remain for smaller landlords despite the Renters’ Rights Act and other recent legislative changes – and how brokers can provide value for smaller landlords in a professionalising market.
'Rates will always matter, of course, but confidence is becoming just as important': Chris Blewitt, Darlington BS
We spoke to Christopher Blewitt, head of mortgage distribution at Darlington Building Society, about why the Society has introduced ‘Confidence in Every Case’, what brokers are really looking for from lenders today, and why consistency, honesty and reliability have become just as valuable as competitive pricing.
Why is my Net Promoter Score declining? Turning insight into action – Part 2
Jake Sandford, head of data and analytics at Smart Money People, says by grouping negative comments into themes such as communication, customer service or the process, you can quickly identify recurring pain points and understand the context behind a decline in NPS.
Why Making Tax Digital is about more than compliance
Grant Seaton, head of intermediary lending at Cumberland Building Society, says Making Tax Digital may have been introduced as a change to tax reporting, but its biggest impact could be on the way landlords manage their businesses.